When I receive the dvd, would it make a difference if I uninstall the office and reinstall from dvd. I ordered a backup dvd when I ordered the digital download. If I try to register my sons email address as a Microsoft account, it says the .uk is a reserved domain.Īny ideas on how to activate so that he can save documents. If I try my personal email address, which is where IĬan find the order details, it comes back with no licenses found. They say that my sons email account, with .uk is the address to use as that is associated with the order number, but when I try this email address, it gives an error that its not associated. When we try to activate it, it doesnt ask for the Product Key I got in the email, but asks for a Microsoft account email. After updating his mac to IoS X, it finally let me install Office 2016. I got the link and sent it to my home email address so that I could download the files at home, on to my sons IMac, for his college I ordered Office 2016 for Mac through the Microsoft Home Use Program, through my works email.